CONTACT US

If you have questions about any of our products or policies please contact us at 1-540-636-9996 Monday through Friday from 9am to 5pm Eastern Standard Time or email us at sem@setonhome.org

PAYMENT OPTIONS

You may purchase online with your VISA, MasterCard, or Discover card. If you prefer to send your order by mail, send a printed copy of your Shopping Cart. Include your credit card information or a personal check or money order made payable to:

Seton Educational Media
1350 Progress Dr.
Front Royal, VA 22630

Please do not send cash through the mail.

Security of your financial data: Seton Educational Media uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time SEM asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

REQUEST A CATALOG

We are happy to send you a free Seton Educational Media catalog in the mail upon your request.

RETURN POLICY

You may return any materials within 45 days of receipt for a full refund. We ask that returned materials be in "new" condition. If an order error was made by Seton we will gladly make the matter right by sending you the correct items and a prepaid return label. Please note that we can only accept software returns if the seal on the product is unbroken. We ask that you examine software carefully to make sure that you have received the correct edition and format (Windows or Mac) before opening the item. If you receive a product from us that was missing pages, printed improperly, or defective in any way, please notify us and we will send you a replacement at no cost.

REFUNDS

If you are due any amount for a refund, we will do so in the same manner by which you originally made your purchase. If you paid by a credit card, we will refund the same credit card. If you paid by check or money order, we will send you a check. If you would like to receive your payment in a different manner than that which you used, please include written notification along with the items that you are returning.

SHIPPING CHARGES

Shipping & Handling charges are as follows:

Subtotal	Continental U.S. Via UPS	Alaska, Hawaii, APO/FPO, and U.S. Territories Via U.S. Mail	Canada Via Airmail	Other International
$8.00 or less	$2.95	$2.95	$3.95	$3.95
$8.01 - $15.00	$4.95	$4.95	$4.95	$4.95
$15.01 - $30.00	$6.95	$6.95	$8.95	$8.95
$30.01 - $60.00	$8.95	$10.95	$12.95	$17.95
$60.01 - $120.00	$9.95	$12.95	$17.95	$29.95
Over $120.00	add 7% to the subtotal	add 10% to the subtotal	add 15% to the subtotal	add 25% to the subtotal

Your order to a U.S. address will take 7-10 days to arrive. International orders will receive an email reply, listing shipping options and costs. Your credit card will be charged after you have confirmed the shipping option and cost.